Returns & Complaints
RETURN FORM - DOWNLOAD
The item may be returned within 30 days of receipt. The returned item must be complete, with all tags and labels attached, and must show no signs of use.
NOTE! We do not offer exchanges for products purchased online. In such cases, please return the item and place a new order.
The REFUND period may take from 1 to 14 days in accordance with the terms set out by law.
If you paid for your order by electronic (traditional) bank transfer or upon delivery and provide us with your bank account number, the refund will be made to the specified account.
I. Return
You have two options for returning orders placed in our online store:
1. Standard return
To return an item, please fill out the Return Form, which you received together with your shipment. Carefully pack the item, the completed Return Form and proof of purchase, and send them by any courier to the address below:
by Insomnia
ul. Kwitnącego Sadu 2
02-202 Warszawa
REMEMBER:
We only accept returns at our warehouse. We do not have the physical capability to collect parcels from pick-up points such as Paczkomaty 24/7, DPD Pickup or Odbiór w PUNKCIE.
The refund covers the value of the returned item; shipping costs are not refundable. The refund for the returned product will be made within 14 calendar days of the Store receiving the complete shipment with the item showing no signs of use. The refund will be made using the same payment method used for the order.
2. Free returns
Within 14 days of receiving your shipment you can return your order free of charge at the following stores:
1. Sopot, Tadeusza Kościuszki 5
You can find the exact addresses of the above stores here.
To return an item, please fill out the Return Form, which you received together with your shipment. Then hand the item and the completed Return Form to the store staff, and pack everything into one parcel.
The parcel will be sent to our warehouse by the store staff.
REMEMBER:
We do not process refunds for your payments on the spot in the store. You will receive your refund within 14 days.
NOTE! We do not offer exchanges for products purchased online. In such cases, please return the item and place a new order.
II. Complaints
The Customer has the right to file a complaint if the delivered item is found to have manufacturing defects or does not match the item specified in the order. In such a case, please send the item back by any courier to the store's address:
by Insomnia
ul. Kwitnącego Sadu 2
02-202 Warszawa
Please include proof of purchase along with a completed Complaint Form(download); the Store does not accept cash-on-delivery shipments. Complaints are processed within 14 days from the date the Store receives the shipment with the item being complained about. If the complaint is accepted, the damaged item will be repaired or replaced with another item of full value, and if this is no longer possible (for example, due to the item being out of stock), the Store will refund the Customer the equivalent value of the item or offer other items available in the Store to choose from.