Terms & Conditions
ONLINE STORE TERMS & CONDITIONS
BY INSOMNIA, dated 11 March 2026
(hereinafter the "Terms")
§1. Introduction and Seller’s Details
These Terms set out the rules for using the online store available at: www.byinsomnia.com The Store is operated by
BY INSOMNIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office in Warsaw, at ul. Kwitnącego Sadu 2, 02-202 Warsaw, entered into the register of entrepreneurs kept by the District Court for the Capital City of Warsaw, XII Commercial Division of the National Court Register, under KRS number 0001254394, NIP (tax ID) 7011323130, REGON (statistical number) 545283013, with share capital of PLN 5,000.
Contact the Seller:
email: sklep@byinsomnia.pl
phone: +48 515 818 600 (Mon–Fri 8:00 AM–4:00 PM)
§2. Definitions
Customer – a natural person, legal entity, or organizational unit making purchases in the Store.
Consumer – a natural person carrying out a legal transaction not directly related to their business or professional activity.
Entrepreneur with Consumer Rights – a natural person entering into a contract directly related to their business activity, where it is clear from the content of the contract that it is not of a professional nature for that person.
Goods – movable items offered in the Store (e.g. clothing, accessories).
Store – the online store operated at www.byinsomnia.com
§3. Prices and Promotions
Prices of Goods are given in Polish złoty (PLN) and include VAT.
Prices do not include delivery costs, which are shown to the Customer during the ordering process.
When informing about a price reduction for Goods, the Seller also states the lowest price of those Goods that applied during the 30 days before the reduction was introduced.
§4. Conclusion of the Sales Contract
Orders can be placed in the Store 24 hours a day.
After placing an order, the Customer receives an email confirming receipt of the order.
The sales contract is concluded when the Customer receives the second email confirming that the order has been accepted for processing.
The Seller reserves the right to refuse to process an order in the event of an obvious error in the price of the Goods resulting from a system malfunction or an obvious mistake. In such a case, the Customer will be notified immediately.
§5. Prices, Payment and Delivery of Goods
Available payment methods:
• bank transfer
• online payment (Przelewy24, PayPal, BLIK)
• cash on delivery
Available delivery methods:
• courier
• InPost Parcel Lockers
• personal pickup (by prior arrangement)
Goods are shipped promptly after payment is credited, usually within 1–3 business days.
The maximum order processing time is 7 business days, unless stated otherwise in the product description.
§6. Right of Withdrawal (Returns)
The Consumer and the Entrepreneur with Consumer Rights have the right to withdraw from the contract without giving a reason within 30 days of taking possession of the Goods.
To exercise the right of withdrawal, the Customer should inform the Seller of their decision by sending a statement to the email address sklep@byinsomnia.pl or to the Seller’s correspondence address.
The Customer bears the direct costs of returning the Goods.
The Goods should be sent back promptly, no later than 14 days from the date of withdrawal from the contract.
The Seller will refund all payments received, including the cost of the cheapest delivery method offered, within 14 days of receiving the statement of withdrawal from the contract.
The Seller may withhold the refund until the Goods are received back or proof of their return shipment is provided.
The Customer is liable for any decrease in the value of the Goods resulting from using them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item (e.g. makeup stains, perfume smell, removal of protective seals).
§7. Complaints (Lack of Conformity of Goods with the Contract)
The Seller is obliged to deliver Goods that conform to the contract.
In the event of a lack of conformity of the Goods with the contract, the Consumer is entitled to the rights arising from the provisions on the non-conformity of goods with the contract.
The Consumer may request:
• repair of the Goods
• replacement of the Goods
The Seller may carry out a replacement when the Consumer requests a repair, or a repair when the Consumer requests a replacement, if bringing the Goods into conformity in the manner chosen by the Consumer is impossible or would require excessive costs.
The Consumer may submit a statement on a price reduction or withdrawal from the contract if:
• the Seller refused to repair or replace the Goods
• the Seller did not bring the Goods into conformity within a reasonable time
• the lack of conformity persists despite an attempted repair
• the defect is significant
Complaints can be submitted:
address: ul. Kwitnącego Sadu 2, 02-202 Warsaw
email: sklep@byinsomnia.pl
The Seller will respond to the complaint within 14 days
§8. Product Reviews
If the Seller makes reviews of Goods available, it ensures that they come from Customers who actually purchased the given product.
Verification takes place by sending a review request only to the email address assigned to the completed order.
§9. Out-of-Court Methods of Handling Complaints and Pursuing Claims
The Consumer has the option of using out-of-court methods of handling complaints and pursuing claims.
In particular, the Consumer may turn to:
• a permanent amicable consumer court
• the provincial inspector of the Trade Inspection
• a municipal or district consumer ombudsman
The Consumer may also use the online dispute resolution platform available
at:
https://ec.europa.eu/consumers/odr
§10. Final Provisions
The Seller reserves the right to amend the Terms for important reasons, such as a change in the law, or a change in payment or delivery methods.
Orders placed before a change to the Terms are governed by the version in force at the time the order was placed.
In matters not regulated by these Terms, the provisions of Polish law shall apply, in particular the Civil Code and the Consumer Rights Act.