Returns and complaints

WARNING!

I. Due to restrictions on the operations of Poczta Polska due to the coronavirus pandemic (COVID-19) since On March 16, 2020, our company does not send foreign parcels using Polish Post. All foreign orders (with the selected Poczta Polska) are and will be accepted, but their shipment is suspended until further notice. For now, unchanged, we will send international parcels using DPD courier, which we encourage in the current situation.

II. In connection with the REGULATION OF THE MINISTER OF HEALTH of March 13, 2020 regarding the announcement of an epidemic emergency in the territory of the Republic of Poland, our company, out of concern for the safety and health of our employees and clients, has decided to close ALL STATIONARY STORES.

III. The byinsomnia.com online store carries out and will carry out orders without changes with the following delivery methods: DPD, Pocztex, InPost Paczkomaty 24/7. We suspend pickup in salons until further notice (we accept orders, but implementation is suspended until further notice).

Returns and Complaints

Goods are refundable / can be exchanged within 30 days of receipt. Returned or exchanged goods should be complete, have original labels and tags and may not bear traces of use.

PAYMENT REFUND may take from 1 to 14 days on the terms defined by law.

If you paid for the order in cash on delivery and provide us with your bank account details, the refund will be made to the indicated account number.

I. Returns

You have two options to return orders placed in our online store:

1. Fee returns

Within 30 days of receiving the package, you can return your purchase for free at the following Stores (only in Warsaw):

1. Warsaw, ul. Nowy Świat 43

2. Warsaw, Blue City, Al. Jerozolimskie 179

3. Warsaw, ul. Chmielna 8

To return the goods, please complete the Exchange/Return Form that you received with your order. Please pack the purchased goods, your completed Exchange/Return Form and your receipt or other proof of purchase into one package and present it to the shop assistant.

The parcel will be sent to our warehouse by a member of our Store team.

PLEASE NOTE:

We do not refund your payments on the spot (at the store). You will receive a refund within 14 days.

2. Standard returns

To return the goods, please complete the Exchange/Return Form that you received with your order. Please pack the purchased goods, your completed Exchange/Return Form and your receipt or other proof of purchase carefully into one package and send by courrier to the following address:

PHU Natalia/by Insomnia

ul. Kwitnącego Sadu 2

02-202 Warszawa

PLEASE NOTE:

We accept returns only in our warehouse. We are unable to collect parcels from collection points, such as Paczkomaty 24/7, DPD Pickup or Odbiór w PUNKCIE (Post Office service)

The refund includes only the value of the returned goods, delivery costs are not refundable. The refund for the returned product will be made within 14 calendar days of receipt by the Store of the complete parcel with goods showing no traces of use. The return will be made by bank transfer to the account indicated by the Customer in the Exchange/Return Form.

II. Exchange

In order to exchange goods, you should first complete the Exchange/Return Form indidating the goods to which you wish to exchange your purchase for, and send it to: sklep@byinsomnia.pl. After the Store receives the Exchange/Return Form, the Customer will receive an email from us confirming the availability of the goods (which means that the Store accepts the exchange of goods). Once the availability of the product has been confirmed, you can return the exchanged product in two ways:

1. Free returns in store:

Within 30 days of receiving the package, you can return your purchase for free at the following Stores (only in Warsaw):

1. Warsaw, ul. Nowy Świat 43

2. Warsaw, Blue City, Al. Jerozolimskie 179

3. Warsaw, ul. Chmielna 8

To return the goods, please complete the Exchange/Return Form that you received with your order.  Please pack the purchased goods, your completed Exchange/Return Form and your receipt or other proof of purchase into one package and present it to the shop assistant.

The parcel will be sent to our warehouse by a member of our Store team.

PLEASE NOTE:

It is not possible to exchange goods in our Stores. After the Online Store receives your package, you will receive an email informing you about the need for an additional payment or partial refund. Once the payment is settled, your new order will be sent to you.

2. Standard returns

To return the goods, please complete the Exchange/Return Form that you received with your order. Please pack the purchased goods, your completed Exchange/Return Form and your receipt or other proof of purchase carefully into one package and send it by courrier to the following address: 

PHU Natalia/by Insomnia

ul. Kwitnącego Sadu 2

02-202 Warszawa

PLEASE NOTE:

We accept returns only in our warehouse. We are unable to collect parcels from collection points, such as Paczkomaty 24/7, DPD Pickup or Odbiór w PUNKCIE (Post Office service)

After the Online Store receives your package, you will receive an email informing you about the need for an additional payment or partial refund. Once the payment is settled, your new order will be sent to you.

III. Complaints

The Customer has the right to lodge a complaint if they notice the following in the shipped parcel: manufacturing defects or incompatibility of the goods with the goods indicated in the placed order. In such case, please send the goods back by economy mail to the Store's address:

PHU Natalia/by Insomnia

ul. Kwitnącego Sadu 2

02-202 Warszawa

Please attach the proof of purchase and the completed Complaint Form to the returned goods. The Store does not accept parcels sent COD (paid by the recipient). Complaints are processed within 14 days from the date of receipt by the Store of the parcel with the claimed goods. In the case the complaint is found justified, the damaged product will be repaired or exchanged for another, free of defects, and if it is no longer possible (e.g. due to exhaustion of stocks), the Store will refund the Customer with the equivalent of the product's price or offer a choice of other goods available in the Store.